H31bet Terms & Conditions — the complete platform policy guide

1Introduction & Definitions

H31bet (hereinafter referred to as "we", "the platform", or "the site") is an international online gaming and Sports Betting platform serving users in Bangladesh and other countries. These Terms & Conditions constitute a legally binding agreement between h31bet and its registered members.

The meanings of some key terms used in this document are provided below:

• Member — Any individual registered on h31bet who uses the platform's services.
• Account — Each member's personal online profile and balance.
• Balance — The amount of real money available in a member's account.
• Bonus Balance — Credits received through a promotion or bonus that cannot be withdrawn until specific conditions are met.
• Wagering Requirement — The total amount that must be wagered before a bonus can be withdrawn.
• KYC — Know Your Customer — the identity verification process that must be completed before making a withdrawal.

By using h31bet's services, you confirm that you are complying with all applicable local laws. Users residing in areas where online gaming or betting is prohibited by law are advised to refrain from using the platform.

2Account Registration

To create an account on h31bet, the following conditions must be met:

• You must be 18 years of age or older.
• Each person may only create one account. Opening multiple accounts using the same name, address, mobile number, or payment method is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• After creating your account, you will need to verify the mobile number or email address added to your profile.

Registration on h31bet is completely free with no sign-up fee. However, a valid mobile number is required to use the platform, as important notifications and OTP codes will be sent to that number.

H31bet reserves the right to decline any registration without notice and without stating a reason. Accounts created with suspicious or incomplete information may be suspended at any time pending verification.

3Deposits & Withdrawals

H31bet currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Bank transfers are also supported on a limited basis.

Deposit:

• Minimum Deposit Amount ৳300।
• Deposits are generally credited instantly or within a maximum of 10 minutes.
• No processing fees on deposits.
• All deposits must come from a payment account registered in the member's own name.

Withdrawal:

• Minimum Withdrawal Amount ৳500।
• Maximum Daily Withdrawal Limit ৳1,00,000 (Different limits apply for VIP members).
• KYC verification must be completed before your first withdrawal. All subsequent withdrawals will then be processed normally.
• Withdrawal requests to bKash or Nagad are typically processed and received within 30 minutes to 2 hours.
• H31bet reserves the right to take up to 24 hours to process a withdrawal. Additional verification may be required in cases of suspicious activity.

4Bonus & Promotion Terms

All promotions and bonus offers on h31bet are subject to specific terms. Claiming a bonus confirms that the member has read and accepted the terms applicable to that bonus.

• Each bonus has a specific wagering requirement, which is clearly stated on the bonus page.
• Bets placed with bonus balance may be restricted to specific games or categories.
• Attempts to abuse bonuses using multiple accounts, the same device, or the same IP address will result in all associated accounts being suspended and bonuses forfeited.
• H31bet reserves the right to modify or discontinue any promotion without prior notice. However, the terms of any bonus already claimed will not be changed.
• Once a bonus expires, any remaining unused bonus balance will be automatically removed.

Please note that the welcome bonus can only be claimed once per account. If an account is closed and a new one is opened, the welcome bonus will not be available again.

5Betting Rules

The following rules apply to Sports Betting and casino games on h31bet:

• Once a bet is confirmed, it cannot be cancelled or changed. However, if the Cash Out feature is available, you may use it within the specified time window.
• If a bet is voided due to a technical error or power outage, the relevant funds will be returned to the account.
• If a match is abandoned, suspended, or left unresolved, h31bet will settle all related bets in accordance with its own rules.
• If odds are published incorrectly (Obvious Error), h31bet reserves the right to recalculate bets at the correct odds or void them entirely.
• In cricket, if a match result is determined by the Duckworth-Lewis-Stern (DLS) method, that result will be treated as the final outcome.

H31bet's casino games operate using internationally certified Random Number Generator (RNG) technology. All game outcomes are entirely random and free from any external influence.

6Prohibited Activities

The following activities are strictly prohibited on h31bet and may result in permanent account closure:

• Creating or operating multiple accounts.
• Using another person's account or payment details to conduct transactions.
• Attempting to exploit system bugs or incorrect odds for unfair advantage.
• Using any software or bot to place automated bets.
• Attempting to launder money or process funds from illegal sources through the platform.
• Participating in or facilitating match manipulation.
• Attempting to gain unauthorized access to h31bet's systems.
• Harassing or engaging in offensive behavior toward other members.

If suspicious activity is detected, h31bet may temporarily suspend a member's account at any time for review. If a violation is confirmed, the account will be permanently closed and any bonus balance will be forfeited. Real deposited funds are generally refunded, except in cases involving money laundering.

7Responsible Gaming

H31bet believes gaming should be purely for entertainment and should never become a source of financial or emotional stress. That's why we place the highest priority on responsible gaming.

• Members can set daily, weekly, or monthly deposit limits from their account settings.
• A cooling-off period of 7 days to 3 months can be activated for a temporary break.
• For long-term self-exclusion, your account can be temporarily deactivated for 6 months or more.
• If any member is struggling with a gaming addiction, please reach out to the h31bet support team. We are here to provide appropriate assistance and guidance.

Gaming addiction is a real issue, and seeking help is completely normal. If you feel gaming is getting out of control, start by setting account limits and, if needed, speak with a family member or professional. For more information, visit our Responsible Gaming View the page.

8Amendments, Termination & Dispute Resolution

H31bet reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the site and communicated to your registered mobile number or email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If h31bet closes an account for any reason, the account holder will be notified by email or SMS. Any valid deposited funds will be returned via the original payment method, but bonus or promotional credits will be forfeited.

If a dispute arises, please contact our support team first. The team will provide an initial response within 48 hours. If the issue cannot be resolved through support, it may be escalated to our licensing authority.