Get answers to any question about your account, payments, bonuses, app, or games. Our Bangla-speaking support team is available 24/7.
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Important: When contacting support, have your account ID and registered mobile number ready — this helps us identify and resolve your issue faster. Our support agents will never ask for your password or OTP. If anyone does, treat it as a fraud attempt.
Depositing and withdrawing at h31bet is simple and straightforward
View average transaction times across all payment methods
| Method | Deposit | Withdrawal | Limit |
|---|---|---|---|
| bKash | Instant | 5–15 minutes | ৳500–৳50,000 |
| Nagad | Instant | 5–15 minutes | ৳500–৳50,000 |
| Rocket | Instant | 10–30 minutes | ৳500–৳30,000 |
| Bank Transfer | 1–3 hours | 1–24 hours | ৳1,000–৳5,00,000 |
| Crypto | 10–20 minutes | 15–45 minutes | Unlimited |
Not getting timely help when something goes wrong on an online betting platform is genuinely frustrating. With that reality in mind, h31bet has built a fully dedicated help center where users in Bangladesh can get support in their language, around the clock. From live chat and email to WhatsApp and Telegram — h31bet's experienced support team is available across every channel.
The h31bet support team doesn't just answer questions — they actively work to make your experience smoother. Whether a deposit is stuck, a bonus hasn't shown up in your account, or the app won't load, a Bangla-speaking agent is there to help with an average response time of just 3 minutes. This isn't just a promise; it's a standard h31bet maintains every single day.
Among all account-related topics, KYC verification is the most commonly asked about. The process at h31bet is straightforward — simply upload a photo of your national ID or passport, and verification is typically completed within 24 hours. Once verified, there are no delays even on large withdrawals. After submitting your verification request, a confirmation message will be sent to your registered email.
H31bet resolves payment issues faster than anything else. If a deposit has been showing as "processing" for more than 30 minutes, share the transaction ID in live chat — our support team will verify and resolve it immediately. For bKash and Nagad, most issues stem from a mobile number mismatch or server latency, and typically resolve automatically within the hour.
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H31bet provides dedicated technical support for app users. After a new version update, the app may occasionally crash or certain features may not work as expected — in such cases, the app team releases a fix within 12 hours. Visit the /app page for more details, or contact support with your device model and OS version.
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Many users prefer to troubleshoot on their own before reaching out to support — that's exactly why h31bet's help center brings together guides, video tutorials, and step-by-step instructions all in one place. If you still can't resolve the issue, get in touch with us directly. The h31bet support team is always here for you.
A quick overview of which channel to use and when
Try fixing it yourself — most issues are resolved this way
Clear your browser cache and cookies. Try again in incognito mode. If the problem persists, reach out via email or live chat.
Wait 30 minutes after completing the payment. If the balance still hasn't appeared, send the SMS transaction ID from your mobile banking to support.
To claim a bonus, enter the relevant promo code before making a deposit. The welcome bonus applies to your first deposit only.
Force close the app and reopen it. If the issue persists, uninstall it and download the latest version from /app.
Answers to the most frequently asked support questions